Shipping & Delivery Policy

Shipping & Delivery Policy

Kumashop.com.au ship all items using local courier delivery or Australia Post. You will receive an email with tracking information once your order has been dispatched. Please allow 3-5 business days for deliveries. If, in the unlikely event we are unable to supply your order in full, we will contact you within 2 business days to discuss a revised supply date or offer you an alternative or refund.

AUSTRALIAN SHIPPING

Free shipping on all orders over AU $98, orders under $98 incur a flat fee of AU $8. Our Kuma packages will require a signature upon delivery. If you are not home at the time of delivery, a card will be left with re-delivery instructions.

NEW ZEALAND SHIPPING

Standard shipping on all New Zealand orders is AU$25 and orders are sent via Australia Post express international. Customers are responsible for any duties and taxes payable, a signature will be required upon delivery.

INTERNATIONAL SHIPPING

Standard shipping on all international orders is AU$75 and orders are sent via Australia Post express international. Customers are responsible for any duties and taxes payable, a signature will be required upon delivery.